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How is innovation supported in complex systems, and how can a culture of continuous improvement be designed? How can employees improve processes and the flow of information in order to create a better customer experience without a lot of friction and waste?

Michael Küffer followed these questions during his Master’s degree in Business Innovation at the University of St. Gallen. As a trained economics educator, he empathically imparts new concepts and supports changes in a structured manner.

He also loves challenges in his private life. As a multiple Paragliding World Cup winner, he is used to following his goals with passion. When he’s not in the air, Michael can be found on his skis or a mountain bike.

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